Ghillyer provides assistance to employees by taking a journey through the challenging world of business ethics at the ground level of the organization rather than flying through the abstract concepts and philosophical arguments at the treetop level. By examining issues and scenarios that relate directly to their work environment and their degree of autonomy in that environment , employees can develop a clearer sense of how their corporate code of ethics relates to operational decisions made on a daily basis. About the Author: Dr. Andrew W.

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List the three principles available to you in resolving an ethical dilemma. Give an example of an ethical business dilemma you have faced in your career, and explain how you resolved it, indicating the type of conflict you experienced and the resolution principle you adopted. The ethical dilemma described should fit the definition—a situation in which there is no obvious right or wrong decision, but rather a right or right answer. Ethical Dilemma 2. Should a manufacturer go beyond government standards if it feels there may be a potential safety hazard with its product?

Other will argue that a manufacturer will only do what is required by government standards. However, to remain competitive in the marketplace, a manufacturer can go above and beyond to ensure that the consumer is safe. This strategy not only benefits the stakeholders, but also establishes a positive reputation within the industry.

Once the safety issue became apparent, should Ford have recalled the vehicle and paid for the retrofit? Should it have invited owners to pay for the new barrier if they so chose? Student responses will vary. Some of the students may feel that Ford should have recalled the vehicle and paid for the retrofit once they knew that there was a safety issue.

Is there a difference for a consumer between being able to make a conscious decision about upgrading safety features such as side airbags and relying on the manufacturer to determine features such as the tensile strength of the gas tank? There is a huge difference between being able to make a conscious decision about a safety-feature upgrade and relying on a manufacturer to determine the safety features.

Typically, manufacturers only have the obligation to offer basic or required safety features on the automobiles sold to consumers. Once Pintos had a poor reputation, they were often sold at a discount. Do private sellers have the same obligations as Ford if they sell a car they know may have design defects?

Does the discount price absolve sellers from any responsibility for the product? Private owners should have the same obligation as Ford if they sell a car they know may have design defects. A discount price should not absolve sellers from any responsibility for the product.

It is important for sellers to have a strong code of ethics in their business transactions. Summarize the positions of both critics and supporters of these tax strategies. Critics call the tax strategies the movement of those funds by many companies as deliberate tax avoidance; and supporters call it profit maximization.

Supporters and critics of these tax strategies agree that corporations are making use of legal financial options that are available to them under current tax law. However, does that equate to ethical business conduct?

Why or why not? Some of them may say that what Microsoft, Apple, Hewlett-Packard HP , and Google are doing does not equate to ethical business conduct.

The French chairman and CEO of Louis Vuitton, Bernard Arnault, recently announced that he was leaving France for Belgium, allegedly to avoid the new highest-income tax rate of 75 percent.

Is that any different from what corporations are doing? Arnault is leaving France just to avoid paying high income taxes. This is no different from what corporations are doing because. Is there a potential solution that would represent a more ethical business approach to the payment of corporate taxes?

Explain your answer. Some of them may suggest that corporations who pay their taxes on time could be given some kind of a subsidy. Did Carol make the right choice here? She also was able to keep customers happy while she gathered the information. However, she will need to present this information to Dave in a professional and courteous manner so that she does not to insult him or his idea.

If she accuses him of being unethical and wrong, Dave will not be happy and probably reprimand Carol for not following instructions. If Carol can portray the information in a manner that does not insult Dave, she may be rewarded for taking initiative as an innovative and inspiring team leader.

The risk would have been the loss of customers, both old and new. Customers loyal to the old menu items would continue to purchase those items, with an occasional new item. However, new customers would be driven away and frustrated if they were constantly told that the restaurant was out of an item and offered something else instead. Key Terms Business Ethics: The application of ethical standards to business behavior. Corporate Governance: The system by which business corporations are directed and controlled.

Ethical Dilemma: A situation in which there is no obvious right or wrong decision, but rather a right or right answer.

Below are some suggestions. Based on the history of business ethics reviewed in this chapter, do you think the business world is becoming more or less ethical? Some students may say that the business world is becoming less ethical based on the number of bailouts that resulted from the financial crisis in and Government is increasing the laws, regulations, and the punishment associated with unethical behavior and in the long run this will make businesses become more ethical.

Others may say regulation is creating more problems, rather than solving them. How would you propose the resolution of an ethical dilemma using The Golden Rule? Students need to propose an ethical dilemma and use the Golden Rule—do unto others as you would have them do unto you—in their responses. Why should a short-term or long-term consequence make a difference in resolving an ethical dilemma?

The resolution of any ethical dilemma requires the recognition of the type of conflict at hand. Individuals can see both the short-term and long-term consequences that result in unethical behavior. Short-term consequences may require a different resolution principle. For example, for a long-term consequence, the manager could consider an ends-based resolution principle; and for a short-term consequence, the manager may consider the Golden Rule resolution principle or the rules-based resolution principle.

Of the four commonly held rationalizations for unethical behavior proposed by Saul Gellerman, which one do you think gets used most often? Is it ever acceptable to justify unethical behavior? However, it is never acceptable to justify unethical behavior. Most organizations have formal code of ethics and they expect their employees to adhere to them. Review Exercises 1. Since you are traveling on company time, does the free ticket belong to you or your company?

Defend your choice. The ticket belongs to the company. If the later flight was actually the next day and the airline offered you an accommodation voucher along with the meal vouchers and you would be late getting into work, would you make the same choice? If there was no way around this situation, then this would be fine. However, if you simply chose to take the late flight to receive the upgrades, then it would not be fair to your employer.

A better choice would be to take the flight that was originally booked and return to work as scheduled. If so, would you hold the same opinion about whether the coupon belonged to you or your company? If the discount were taken, the coupon would belong to the company. There should be a clearly stated policy regarding traveling on company time and resources. However, there will always be situational issues that arise that may or may not be covered, in which case the company should trust their employees, along with giving them ethical training.

Internet Exercises 1. The ECOA makes a public commitment to four key values. What are they? The Ethics Resource Center ERC is a nonprofit research organization that is devoted to the advancement of high ethical standards and practices in public and private institutions. ERC assists organizations of all types with their efforts to assess their ethics and compliance programs. The ERC is more based on the research of ethics.

Locate the website for the Ethics Resource Center. Find the Research Publications page, and select a recent research report. Students may select any recent research project of their choice.

Briefly summarize the ethical issue discussed in the report. Student responses will vary based on the research report selected. Do you agree or disagree with the conclusions reached in the report? Thanks for the training! Divide into two groups and prepare arguments for and against the following behavior: You work in the IT department of a large international company.

At your annual performance review, you were asked about your goals and objectives for the coming year and you stated that you would like to become a Microsoft Certified Systems Engineer MCSE.

However, after receiving the poor pay raise, you had polished your resume and applied for some other positions. You tell the interviewer that you will complete the MCSE training prior to starting the new position in order to qualify for the higher pay grade. You choose not to qualify that statement with any additional information on who will be paying for the training. You start with your new company at the higher pay grade.

Is that ethical? Group responses will vary. Many people do move on to new jobs after receiving training from one company. Many companies will only pay for certification courses if the employee agrees to work for them for a certain time period; otherwise, if the employee decides to leave, then the certification is their financial obligation. What you do in your free time… Divide into two groups and prepare arguments for and against the following behavior: You are attending an employee team-building retreat at a local resort.

During one of the free periods in the busy agenda, you observe one of your colleagues in a passionate embrace with a young woman from another department.

As you consider this revelation further, you are reminded that even if they have both ended their relationships with their respective partners, the company has a policy that expressly forbids employees from dating other employees in the company.


Business Ethics Now 4th Edition Andrew Ghillyer Solution Manual



ISBN 13: 9780078023200


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